What are your delivery time and fees?

We strive for all orders to ship within one business day.
Please see our shipping options and delivery times to your country below.

REGION

SHIPPING OPTION

COST

DELIVERY TIME

MORE INFORMATION

UK (GBP)

UPS Access Point - Orders of £50 or more FREE 3 - 6 working days  

UPS Access Point

 

£2.95 3 - 6 working days  

Standard - orders of £150 or more

FREE

3 - 5 working days

 

Standard

£3.95

3 - 5 working days

 

Express

£6.95

2 - 3 working days

For orders placed before 12pm UK time Monday to Friday

Postal DPD

£5.95

3 - 4 working days

 

Europe (EUR)

Standard - orders of €90 or more

FREE *

3 - 5 working days

 

Standard

€9.50

3 - 5 working days

 

Express

€15.95

2 - 3 working days

For orders placed before 12pm UK time Monday to Friday

Germany & Finland (EUR)

Standard - orders of €90 or more

FREE *

3 - 5 working days

 

Standard

€6.95

3 - 5 working days

 

Express

€15.95

2 - 3 working days

For orders placed before 12pm UK time Monday to Friday

USA (USD)*

 

Express - orders of $99 or more

 

FREE *

2 - 4 working days

For orders placed before 12pm UK time Monday to Friday

 

** USA Import Duties will apply to large value orders over $199. Please check with your local US customs office, or contact us if you have any queries.

 

 

Express

$9.95

 

 

2 - 4 working days

Australia (USD)

Express - orders of $160 or more

FREE *

10 - 20 working days

 For orders placed before 12pm UK time Monday to Friday

Middle East (USD) UPS Standard - Orders of $160 or more FREE * 10 - 20 working days  For orders placed before 12pm UK time Monday to Friday

Express - orders of $499 or more

FREE *

2 - 5 working days

 For orders placed before 12pm UK time Monday to Friday

Rest of the World (USD)

Express - orders of $160 or more

FREE *

3 - 5 working days

 For orders placed before 12pm UK time Monday to Friday

Express

$20

3 - 5 working day

 For orders placed before 12pm UK time Monday to Friday

Russia (USD)

Standard - orders of $160 or more

FREE *

10 - 30 working day

 

Standard

$12.50

10 - 30 working day

 

Where is my package?

Once your order has been shipped from our warehouse, we will send a delivery confirmation by mail with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website and will display the latest information about your delivery.

You can also see the status of your order and track the delivery status via My Account. Click here to log in to My Account. 

How do I make an exchange?

If you want to change a product, please follow these instructions:
 
Please place a new order and return the unwanted item.
If you purchased your items at a special price please contact our customer service for help.
Fill in the return form that is included in your package.
Attach the return label to the package (if you country qualifies for free returns).
Tape the package again and pack it carefully.
For countries that qualify for free returns you may contact UPS to arrange for a free collection or take it to your nearest UPS collection point.
 
Countries that qualify for free returns are as follows:
UK, USA, Australia, Germany, Finland, United Arab Emirates, Ireland, Saudi Arabia, Norway, Denmark, Sweden, and France.
 
If you do not qualify for free returns please take your package to any courier of your choice or the local post and pay all shipping fees to have it returned to us. 
Here is the address your return should be sent to:
 
Alex and Alexa
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
555 92 Jönköping
Sweden
 
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
 
 The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats. (Exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding)
NOTE! You are the customer who has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

How do I make a return?

Of course, we want you to be satisfied with your product and have the opportunity to open the package and look more closely at the product. If the product is not as you have imagined, you have 30 days to return it.
 
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats. (Exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding)
 
This is how to easily handle your return:
 
Fill in the return form that is included in your package.
Attach the return label to the package (if you country qualifies for free returns).
Tape the package again and pack it carefully.
For countries that qualify for free returns you may contact UPS to arrange for a free collection or take it to your nearest UPS collection point. A UPS label will be provided inside your package for you to use.
 
Countries that qualify for free returns are as follows:
UK, USA, Australia, Germany, Finland, United Arab Emirates, Ireland, Saudi Arabia, Norway, Denmark, Sweden, and France.
 
For countries outside of the EU please complete the commercial invoice included as well and attach it to the outside of the package next to the return label.
If you do not qualify for free returns please take your package to any courier of your choice or the local post and pay all shipping fees to have it returned to us. 
Here is the address your return should be sent to:
 
Alex and Alexa
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
555 92 Jönköping
Sweden
 
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
 
NOTE! You are the customer who has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

How do I make a claim on a product?

Sometimes a product does not meet the quality you want and then we will of course help you to make a claim.
 
Follow the steps below and complete your claim with information so we can handle your case faster:
 
Issuing a claim for clothing, shoes, furnishings, toys:
- Send a claim to us via our web form on the customer service page
- Always include your order number when making a complaint
- Describe the defect on the product
- Always attach a picture of the damaged product / goods so that we see what the problem is
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
Issuing a claim for a stroller:
- Send a claim to us via our web form on the customer service page
- Always attach order number when making a complaint
- Describe the defect on the product
- Always attach image / video so we can see what the problem is.
- Always attach the serial number on your stroller as well as the manufacturer. Serial numbers are usually found on the chassis at the wheels or the strollers shopping basket.
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
Issuing a claim for a car seat:
- Send a claim to us via our web form on the customer service page
- Always attach order number when making a complaint
- Describe the defect on the product
- Always attach image / video so we can see what the problem is.
- Always attach the serial number on your car seat as well as the manufacturer. Serial numbers are usually found on the plastic or back of the car seat.
- We will then process your case as soon as we can and will return to you as soon as we have been notified by the supplier.
 
If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint, then we always have a case number to refer to.
 
We kindly ask that you to wait when making a claim because it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.
 
In case of a dispute, we will follow the recommendations of the Swedish Complaints Board. If you received an incorrect item sent to you or if the item is not in the expected state, please contact our customer service through our web form on the customer service page. This must be done within 7 days of when you receive your order.