Where is my package?

To track your order you just add your order number and the email address you used when purchasing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website and will display the latest information about your delivery.

How do I make an exchange?

Just want to exchange to another size? Register your exchange online!

Exchanges can be made within 30 days of placing your order. 

How to handle your exchange: 

•  Register your exchange via the button above.

•  Pack the products carefully and seal the return package. 

• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU. 

• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to: 

Alex and Alexa
Norra Stigamovägen 4
556 50 Jönköping
Sweden

Once we have received the returned package and registered it at our warehouse, your new size(s) will be sent out. 

Don't have a commercial invoice? Don't worry - click here to get yours!

 
  • NOTE! Customers in countries that do not qualify for free returns have the financial responsibility for your returns coming back to us.
  • Please note the package ID of the package that you ship in return to us and request a receipt.

 

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
 

The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to underwear, pacifiers, baby bottles, and hair accessories items due to health or hygiene reasons, Exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert. Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. Due to security reasons, the right return or the right to exchange does not apply to mounted prams nor children's car seats.

How do I make a return?

For a faster return process - register your return online!

Returns can be made within 50 days of placing your order. 

It is possible to send multiple orders in the same parcel. Just make sure that you include a note with the order numbers that you are returning.

Choose country below to see the return fee.

Don't have a commercial invoice? Don't worry - click here to get yours!

 

How to handle your return: 

•  Register your return.

 Pack the products carefully and seal the return package. 

• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU. 

• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to: 

Alex and Alexa
Norra Stigamovägen 4
556 50 Jönköping
Sweden

Customers in countries that do not qualify for free returns have the financial responsibility for your returns coming back to us.

Please note the package ID of the package that you ship in return to us and request a receipt.

 

The right to return or exchange a product does not apply to products which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to underwear, pacifiers, baby bottles, and hair accessories items due to health or hygiene reasons. Exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert. Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. 

 

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

 

You will be refunded the standard shipping fee if you return your entire order, register the return within 14 days and if you live in a country that is a member of the European Union. You are still obligated to pay for the return fee if you are returning items from a country which does not qualify for free returns.

 

Feel free to contact our customer service team if you have any more questions!

How do I make a claim on a product?

Sometimes a product does not meet the quality expected. In these cases, we will of course, help you to make a claim. Follow the steps below and complete your claim with the correct information so that we can handle your case right away. Please submit the claim via our web form on the customer service page.
 
Issuing a claim for clothing, shoes, furnishings, toys:

 

  • • Order number
  • • Clear photos/videos of the defect
  • • Description of the defect
 
Issuing a claim for a stroller:
  • • Order number
  • • Clear photos/videos of the defect
  • • Photo of serial number. Please take a photo of the full sticker which can usually be found on the chassis at the wheels or by the shopping basket
  • • Description of the defect
 
Issuing a claim for a car seat:
  • • Order number
  • • Clear photos/videos of the defect
  • • Photo of serial number. Please take a photo of the full sticker
  • • Description of the defect
 
Once we have received this information, we will process your case as soon as we can and get back to you.
If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint, then we have the case number to refer to.
 
We kindly ask that you to wait when making a claim because it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.
 
In case of a dispute, we will follow the recommendations of the Swedish Complaints Board. If you received an incorrect item sent to you or if the item is not in the expected state, please contact our customer service through our web form on the customer service page. This must be done within 7 days of when you receive your order.