Top 5 most common questions
Where is my package?
To track your order you just add your order number and the email address you used when purchasing your order.
Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website and will display the latest information about your delivery.
How do I make an exchange?
Just want to exchange to another size? Register your exchange online!
Exchanges can be made within 30 days after your order has been dispatched.
How to handle your exchange:
• Register your exchange via the button above.
• Pack the products carefully and seal the return package.
• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
Once we have received the returned package and registered it at our warehouse, your new size(s) will be sent out.
Don't have a commercial invoice? Don't worry - click here to get yours!
- NOTE! Customers in countries that do not qualify for free returns have the financial responsibility for your returns coming back to us.
- Please note the package ID of the package that you ship in return to us and request a receipt.
The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to underwear, pacifiers, baby bottles, and hair accessories items due to health or hygiene reasons, Exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert. Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. Due to security reasons, the right return or the right to exchange does not apply to mounted prams nor children's car seats.
How do I make a return?
For a faster return process - register your return online!
Returns can be made within 30 days after your order has been dispatched.
It is possible to send multiple orders in the same parcel. Just make sure that you include a note with the order numbers that you are returning.
Choose country below to see the return fee.
Don't have a commercial invoice? Don't worry - click here to get yours!
How to handle your return:
• Register your return.
• Pack the products carefully and seal the return package.
• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
• Customers in countries that do not qualify for free returns have the financial responsibility for your returns coming back to us.
• Please note the package ID of the package that you ship in return to us and request a receipt.
The right to return or exchange a product does not apply to products which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to underwear, pacifiers, baby bottles, and hair accessories items due to health or hygiene reasons. Exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert. Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
You will be refunded the standard shipping fee if you return your entire order, register the return within 14 days after it has been delivered and if you live in a country that is a member of the European Union. You are still obligated to pay for the return fee if you are returning items from a country which does not qualify for free returns.
Feel free to contact our customer service team if you have any more questions!
How do I make a claim on a product?
- • Order number
- • Clear photos/videos of the defect
- • Description of the defect
- • Order number
- • Clear photos/videos of the defect
- • Photo of serial number. Please take a photo of the full sticker which can usually be found on the chassis at the wheels or by the shopping basket
- • Description of the defect
- • Order number
- • Clear photos/videos of the defect
- • Photo of serial number. Please take a photo of the full sticker
- • Description of the defect