Where is my package?

To track your order you just add your order number and the email address you used when purchasing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website and will display the latest information about your delivery.

What are your delivery times and fees?

We strive to have all orders shipped within 1-2 business days.
Please see our shipping options and delivery times to your country below.

Due to recent development, we've had to make slight changes to our delivery timeframes, but you can find the expected delivery date when you get to checkout.

Region Shipping Option Cost Delivery Time More Information
UK (GBP)

 UPS Access Point

£2.95 3 - 6 working days Free shipping on orders of £50 or more
UPS Standard £3.95 3 - 5 working days Free shipping on orders of £150 or more
UPS Express £6.95 1 - 3 working days For orders placed before 12pm UK time Monday to Friday
DPD pickup point £5.95 4 - 6 working days  
Europe (EUR) UPS Standard 9.50 3 - 5 working days Free shipping on orders of 99€ or more
UPS Express 15.95 2 - 3 working days For orders placed before 12pm UK time Monday to Friday
Germany (EUR) Deutsche Post 4.95€ 5 - 8  working days Free shipping on orders of 99€ or more
UPS Standard 6.95 3 - 5 working days Free shipping on orders of 149€ or more
UPS Express 15.95 2 - 3 working days  
Finland (EUR) Posti 3,99 € 1-3 working days

Free shipping on orders of 99€ or more

USA (USD)* Deutsche Post $ 5.95 7 - 11  working days

Free shipping on orders of  $99 or more

 

UPS Expedited $9.95 3 - 5 working days Free shipping on orders of  $99 or more
UPS Express $14.95 2 - 4 working days ** USA Import Duties will apply to large value orders over $800. Please check with your local US customs office, or contact us if you have any queries.**
Australia (EUR) Deutsche Post 7.95€ 9 - 15 working days Free shipping on orders of 150 or more
UPS Express 9.95€ 2 - 5 working days Free shipping on orders of 150 or more
Middle East (EUR) UPS Expedited 9.95 3 - 5 working days Free shipping on orders of 150 or more
Rest of the World (EUR) UPS Express 20 3 - 5 working days Free shipping on orders of 150 or more
Russia (EUR) Deutsche Post 9 8–14 working days Free shipping on orders of 149 or more
Postnord Access Point Delivery 12.95 3 - 5 working days within EU - 10 - 20 working days outside EU Free shipping on orders of 199 or more
UPS Express Saver 19.95 2–5  working days  
South Korea Deutsche Post £3.95 8 - 14 working days Free shipping on orders of £99 or more
UPS Expedited £7.95 3 - 5 working days Free shipping on orders of £189 or more
Postnord International £7.95 7 - 20 working days Free shipping on orders of £189 or more
UPS Express Saver £14.95 2 - 3 working days  

What happens if my order is delayed?

In case of any delay, you will be entitled to cancel the purchase if you do not approve a new delivery time. If you want to cancel your purchase due to delayed delivery and have refunded, the money will be returned to the payment method you specified when you made your order.

Can I change my shipping address?

If you want to change your shipping address, contact our customer service as soon as possible. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we cannot guarantee we can make the change.