Are you currently delivering to Belarus?
Since currenlty we cannot provide the highest quality and timely service to our customers in Belarus, sending orders to Belarus is temporarily suspended.
Are you currently delivering to Russia?
Since currently we cannot provide the highest quality and timely service to our customers in Russia, sending orders to Russia is temporarily suspended.
Are you currently delivering to Ukraine?
UPS delivery service is currently not operating in the territory of Ukraine, so we we are unable to send orders to customers ordering from this country. We apologize for the inconvenience.
What are your delivery times and fees?
We strive to have all orders shipped within 1-2 business days.
Due to high order volumes, it may take longer to receive an order than what is displayed below.
Please note that the exact delivery time is stated in the checkout.
Where is my package?
To track your order you just add your order number and the email address you used when purchasing your order.
Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website and will display the latest information about your delivery.
What if I have not received my order?
If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day you have placed your order.
What happens if my order is delayed?
We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help. You can also click here to track your package.
Can I change my shipping address?
If you want to change your shipping address, contact our customer service as soon as possible. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we cannot guarantee we can make the change.