My order

Why can't I check out if the order value is less than the minimum amount?

We believe that it is important from a sustainability perspective that you merge your purchases so that we can send larger orders fewer times to reduce our environmental footprint.

However, certain items in our warehouse require a special packing process. Please note that in those cases your order can still be sent in more than one parcel.

Thank you for your understanding!

Can I cancel my order?

If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.

Has my order been placed?
We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent when the transaction must be reviewed and approved by your payment provider.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
 
If you are unsure that your order has been placed, there are different ways to check this:
 
- When the order was placed, you should have received a page titled ""Your order"".
- An order confirmation must be sent to your specified email address. Make sure that this email has not ended up in your spam.
- You can see your order under "Account" when clicking here.

Can I add a product to an order?

It is unfortunately not possible to add or remove items in an existing order. 

How do I make a business order?

We do not currently offer business orders at the moment.

Can I order by phone or email?

In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.

I cannot order on the website?

If you experience problems with ordering on our website, it may be because you are trying to pay with a card type or payment method that we currently do not support.