Why can't I check out if the order value is less than the minimum amount?
We believe that it is important from a sustainability perspective that you merge your purchases so that we can send larger orders fewer times to reduce our environmental footprint.
However, certain items in our warehouse require a special packing process. Please note that in those cases your order can still be sent in more than one parcel.
Thank you for your understanding!
Can I cancel my order?
If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.
Has my order been placed?
Can I add a product to an order?
It is unfortunately not possible to add or remove items in an existing order.
How do I make a business order?
We do not currently offer business orders at the moment.
Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.
I cannot order on the website?
If you experience problems with ordering on our website, it may be because you are trying to pay with a card type or payment method that we currently do not support.