Returns & exchange

How do I make an exchange?
If you want to change a product, please follow these instructions:
 
Please place a new order and return the unwanted item.
If you purchased your items at a special price please contact our customer service for help.
Fill in the return form that is included in your package.
Attach the return label to the package (if you country qualifies for free returns).
Tape the package again and pack it carefully.
Attach the commercial invoice to the outside if your return is from outside of the EU.
For countries that qualify for free returns you may contact UPS to arrange for a free collection or take it to your nearest UPS collection point.
 
Countries that qualify for free returns are as follows:
UK, USA, Australia, Germany, Finland, United Arab Emirates, Ireland, Saudi Arabia, Norway, Denmark, Sweden, and France.
 
If you do not qualify for free returns please take your package to any courier of your choice or the local post and pay all shipping fees to have it returned to us. 
Here is the address your return should be sent to:
 
Alex and Alexa
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
555 92 Jönköping
Sweden
 
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
 
The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats. (Exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding)
 
NOTE! You are the customer who has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

I have not received my refund yet. What should I do?
As soon as your return is processed and approved, you will be refunded to the payment option you specified when purchasing. It may take up to 5 business days for our warehouse to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.

 If you have not received a confirmation email regarding your return, we recommend that you trace the return label on the couriers website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice then the returned goods will be corrected on your invoice.
 
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.

How do I make a return?

Of course, we want you to be satisfied with your product and have the opportunity to open the package and look more closely at the product. If the product is not as you have imagined, you have 30 days to return it.

The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats (exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding).

Here’s how you easily handle your return:

  • Fill in the return slip that is included in your delivery.
  • Add the return slip to the package.
  • Tape the package again and pack it carefully.
  • Attach the commercial invoice to the outside if your return is from outside of the EU.
  • Take your package to any courier of your choice or the local post.
  • Here is the address your return should be sent to:

 

AlexandAlexa

Norra Stigamovägen 4

555 92 Jönköping

Sweden

  • NOTE! You are the customer who has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

Feel free to contact our customer service team if you have any more questions!