How do I make a return?

For a faster return process - register your return online!

Returns can be made within 30 days of placing your order. 

Choose country below to see the return fee.

Don't have a commercial invoice? Don't worry - click here to get yours!

 

How to handle your return: 

•  Register your return.

 Pack the products carefully and seal the return package. 

• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU. The commercial invoice is not required for UK returns.

• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to: 

Alex and Alexa
Norra Stigamovägen 4
556 50 Jönköping
Sweden

Customers in countries that do not qualify for free returns have the financial responsibility for your returns coming back to us.

Please note the package ID of the package that you ship in return to us and request a receipt.

 

The right to return or exchange a product does not apply to products which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to underwear, pacifiers, baby bottles, and hair accessories items due to health or hygiene reasons. Exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert. Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. 

 

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

 

You will be refunded the standard shipping fee if you return your entire order and if you live in a country that is a member of the European Union. You are still obligated to pay for the return fee if you are returning items from a country which does not qualify for free returns.

 

Feel free to contact our customer service team if you have any more questions!

Returning items from the UK?

All returns from the UK are shipped to our hub in Coventry. The returns will then be forwarded in bulk to our warehouse in Sweden where they are processed. You will receive a refund for the returned item(s)/your exchange will be shipped out once the return has been received and processed by our Returns Department in Sweden.

We use the hub in Coventry to be able to offer free returns for all our UK customers. The first return is free. You are financially responsible if you would like to make additional returns. By using Coventry, we can also assure you that the new regulations related to Brexit will not affect your shopping experience with us as we take care of all the necessary documents required for customs.

Please allow a few more days for your return to be processed.

Can I return items bought on sale?

Of course, we want you to be satisfied with your product and have the opportunity to look more closely at the product no matter if it is bought on sale or at full price. 

 

How do I make an exchange?

Just want to exchange to another size? Register your exchange online!

Exchanges can be made within 30 days of placing your order. 

 

How to handle your exchange: 

•  Register your exchange via the button above.

•  Pack the products carefully and seal the return package. 

• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU. The commercial invoice is not required for UK returns.

• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to: 

Alex and Alexa
Norra Stigamovägen 4
556 50 Jönköping
Sweden

Once we have received the returned package and registered it at our warehouse your new size(s) will be sent out. 

 

Don't have a commercial invoice? Don't worry - click here to get yours!

 

  • NOTE! Customers in countries that do not qualify for free returns have the financial responsibility for your returns coming back to us.
  • Please note the package ID of the package that you ship in return to us and request a receipt.

 

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
 

The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to underwear, pacifiers, baby bottles, and hair accessories items due to health or hygiene reasons, Exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert. Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. Due to security reasons, the right return or the right to exchange does not apply to mounted prams nor children's car seats.

I have not received my refund yet. What should I do?

As soon as your return is processed and approved, you will be refunded to the payment option you specified when purchasing. It may take up to 5 business days for our warehouse to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.

 If you have not received a confirmation email regarding your return, we recommend that you trace the return label on the couriers website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice then the returned goods will be corrected on your invoice.
 
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.