Covid-19 (Coronavirus)

• How is Alex and Alexa handling the COVID-19 (Coronavirus) crisis?
• Delivery
• Returns

Christmas

• Extended return policy

Top 5 most common questions

• How is Alex an Alexa handling the covid-19 (Coronavirus)?
• Where is my package?
• How do I make an exchange?
• How do I make a return?
• How do I make a claim on a product?

My order

• Can I cancel my order?
• Has my order been placed?
• Can I add a product to an order?
• How do I make a business order?
• Can I order by phone or email?
• I cannot order on the website?

Delivery

• What are your delivery times and fees?
• Where is my package?
• What if I have not received my order?
• What happens if my order is delayed?
• Can I change my shipping address?

Claims

• Recall for Baghera Jet Plane Blue
• Recall WHEAT Madison pajamas
• How do I make a claim on a product?
• What if I receive a wrong item?
• What should I do if I have received a damaged product?

Returns & exchange

• Can I return items bought on sale?
• How do I make a return?
• How do I make an exchange?
• I have not received my refund yet. What should I do?

Payment

• Where is my invoice?
• What different forms of payment do you have?
• Klarna Payments

Campaigns & offers

• How do I use a gift card?
• How long are promotions / offers valid?
• How do I use a discount code?