FAQ
Christmas
Top 5 most common questions
My order
- Why can't I check out if the order value is less than the minimum amount?
- Can I cancel my order?
- Has my order been placed?
- Can I add a product to an order?
- How do I make a business order?
- Can I order by phone or email?
Delivery
- Are you currently delivering to Belarus?
- Are you currently delivering to Russia?
- Are you currently delivering to Ukraine?
- What are your delivery times and fees?
- Where is my package?
- What if I have not received my order?
Claims
- How do I make a claim on a product?
- What if I receive a wrong item?
- What should I do if I have received a damaged product?
- US Recall of Liewood Lily Bathrobe
- US Recall of Product Carrément Beau White Baby Lion T-shirt and shorts set
- Recall for Indikidual SPLASH and PLAY coat