Alex and Alexa Help Center home page

The World's Best Kids Brands

Customer Service

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FAQ

Covid-19 (Coronavirus)

  • How is Alex and Alexa handling the COVID-19 (Coronavirus) crisis?
  • Delivery
  • Returns

Christmas

  • Extended return policy

Top 5 most common questions

  • How is Alex an Alexa handling the covid-19 (Coronavirus)?
  • Where is my package?
  • How do I make an exchange?
  • How do I make a return?
  • How do I make a claim on a product?

My order

  • Can I cancel my order?
  • Has my order been placed?
  • Can I add a product to an order?
  • How do I make a business order?
  • Can I order by phone or email?
  • I cannot order on the website?

Delivery

  • What are your delivery times and fees?
  • Where is my package?
  • What if I have not received my order?
  • What happens if my order is delayed?
  • Can I change my shipping address?

Claims

  • Recall for Baghera Jet Plane Blue
  • Recall WHEAT Madison pajamas
  • How do I make a claim on a product?
  • What if I receive a wrong item?
  • What should I do if I have received a damaged product?

Returns & exchange

  • Can I return items bought on sale?
  • How do I make a return?
  • How do I make an exchange?
  • I have not received my refund yet. What should I do?

Payment

  • Where is my invoice?
  • What different forms of payment do you have?
  • Klarna Payments

Campaigns & offers

  • How do I use a gift card?
  • How long are promotions / offers valid?
  • How do I use a discount code?

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