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Alex and Alexa
FAQ
FAQ
Covid-19 (Coronavirus)
How is Alex and Alexa handling the COVID-19 (Coronavirus) crisis?
Delivery
Returns
Christmas
Extended return policy
Top 5 most common questions
How is Alex an Alexa handling the covid-19 (Coronavirus)?
Where is my package?
How do I make an exchange?
How do I make a return?
How do I make a claim on a product?
My order
Can I cancel my order?
Has my order been placed?
Can I add a product to an order?
How do I make a business order?
Can I order by phone or email?
I cannot order on the website?
Delivery
What are your delivery times and fees?
Where is my package?
What if I have not received my order?
What happens if my order is delayed?
Can I change my shipping address?
Claims
Recall for Baghera Jet Plane Blue
Recall WHEAT Madison pajamas
How do I make a claim on a product?
What if I receive a wrong item?
What should I do if I have received a damaged product?
Returns & exchange
Can I return items bought on sale?
How do I make a return?
How do I make an exchange?
I have not received my refund yet. What should I do?
Payment
Where is my invoice?
What different forms of payment do you have?
Klarna Payments
Campaigns & offers
How do I use a gift card?
How long are promotions / offers valid?
How do I use a discount code?