All returns from the UK are shipped to our hub in Coventry. The returns will then be forwarded in bulk to our warehouse in Sweden where they are processed. You will receive a refund for the returned item(s)/your exchange will be shipped out once the return has been received and processed by our Returns Department in Sweden.
We use the hub in Coventry to be able to offer free returns for all our UK customers. The first return is free. You are financially responsible if you would like to make additional returns. By using Coventry, we can also assure you that the new regulations related to Brexit will not affect your shopping experience with us as we take care of all the necessary documents required for customs.
Please allow a few more days for your return to be processed.