How do I make an exchange?

Just want to exchange to another size? Register your exchange online!

With current developments regarding the COVID-19 (coronavirus) we understand that planning a parcel drop-off has become more challenging.We are, therefore, extending our returns period from 30 to 100 days so that you have the option to return all unworn pieces (with original labels and packaging) without delay.

You can handle your exchange in two ways, either you click on "Register exchange" or follow the steps below:

• Please place a new order and return the unwanted item.

• If you purchased your items at a special price please contact our customer service for help.

• Fill in the return form that is included in your package.

• Attach the return label to the package (if you country qualifies for free returns).

• Tape the package again and pack it carefully.

• Fill in and attach the commercial invoice to the outside of the parcel if your return is from outside of the EU.

Don't have a commercial invoice? Don't worry - click here to get yours!

Countries that qualify for free returns are as follows:
UK, USA, Australia, Germany, Finland, United Arab Emirates, Ireland, Saudi Arabia, Norway, Denmark, Sweden, and France.

If you do not qualify for free returns please take your package to any courier of your choice or the local post and pay all shipping fees to have it returned to us.

Here is the address your return should be sent to:

Alex and Alexa

Babyshop Sthlm Logistics AB

Norra Stigamovägen 4

556 50 Jönköping

Sweden

NOTE! Customers in countries that do not qualify for free returns have the financial responsibility for your returns coming back to us.
Please note the package ID of the package that you ship in return to us and request a receipt.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.

The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats. (Exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding)

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