Sometimes a product does not meet the quality expected. In these cases, we will of course, help you to make a claim. Follow the steps below and complete your claim with the correct information so that we can handle your case right away. Please submit the claim via our web form on the customer service page.
Issuing a claim for clothing, shoes, furnishings, toys:
- • Order number
- • Clear photos/videos of the defect
- • Description of the defect
Issuing a claim for a stroller:
- • Order number
- • Clear photos/videos of the defect
- • Photo of serial number. Please take a photo of the full sticker which can usually be found on the chassis at the wheels or by the shopping basket
- • Description of the defect
Issuing a claim for a car seat:
- • Order number
- • Clear photos/videos of the defect
- • Photo of serial number. Please take a photo of the full sticker
- • Description of the defect
Once we have received this information, we will process your case as soon as we can and get back to you.
If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint, then we have the case number to refer to.
We kindly ask that you to wait when making a claim because it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.
In case of a dispute, we will follow the recommendations of the Swedish Complaints Board. If you received an incorrect item sent to you or if the item is not in the expected state, please contact our customer service through our web form on the customer service page. This must be done within 7 days of when you receive your order.