We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this mail to be sent when the transaction must be reviewed and approved by your payment provider.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
If you are unsure that your order has been placed, there are different ways to check this:
- When the order was placed, you should have received a page titled ""Your order"".
- An order confirmation must be sent to your specified email address. Make sure that this mail has not ended up in your spam.
- You can see your order under "Account" when clicking here.