Returns can be made within 30 days of placing your order.
Choose country below to see the return fee.
Return cost: €4.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Return cost: €4.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Return cost: €4.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Return cost: €4.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Free return. Return slip included in the package.
Return cost: $10. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Return cost: €8.95. Nous rencontrons un problème technique sur notre page retours et échanges. Vous ne pouvez pas imprimer vous-même votre étiquette de retour pour le moment. Veuillez contacter le service client de ALEXANDALEXA.COM pour obtenir de l'aide
Return cost: €8.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Return cost: €8.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Return cost: $29.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Return cost: $29.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
Return cost: $29.95. Return slip included in the package. The cost will be deducted from your refund once your return is registered at our warehouse.
You are financially responsible to send your return back to us. Preferred return courier is UPS.
Don't have a commercial invoice? Don't worry - click here to get yours!
How to handle your return:
• Register your return.
• Pack the products carefully and seal the return package.
• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU. The commercial invoice is not required for UK returns.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
Alex and Alexa
Norra Stigamovägen 4
556 50 Jönköping
Sweden
• Customers in countries that do not qualify for free returns have the financial responsibility for your returns coming back to us.
• Please note the package ID of the package that you ship in return to us and request a receipt.
The right to return or exchange a product does not apply to products which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to underwear, pacifiers, baby bottles, and hair accessories items due to health or hygiene reasons. Exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert. Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
You will be refunded the standard shipping fee if you return your entire order and if you live in a country that is a member of the European Union. You are still obligated to pay for the return fee if you are returning items from a country which does not qualify for free returns.
Feel free to contact our customer service team if you have any more questions!
